In evaluating your most recent customer service experience, was the quality of service you received:Please describe if there was any particular aspect of the service experience that stood out:
The process of getting your problem resolved was:Please describe if there was any particular aspect of the process that stood out:
Customer Service Representative
The customer service representative as very courteous.The customer service representative handled my call quickly.
Which of the following qualities of the service representative stood out (as being superior)?What qualities of the customer service representative irked you?
What would best describe your experience, when you called?The customer service:
The customer service representative was very knowledgeable.The waiting time for having my question addressed was satisfactory.
My phone call was quickly transferred to the person who could best assist me:Over the next 12 months, how likely are you to replace your (product) with another (product or brand)?
Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.